The National Museum of Finland

Valuing visitors by expanding the museum experience

Interlacing historical and contemporary in the protected entrance hall of the National Museum of Finland was at the forefront of the design concept. A round, movable service desk, clad in raw copper and located centrally below Akseli Gallén-Kallela's ceiling fresco, attracts visitors to explore the vaulted hall in all its glory. The desk was designed to accentuate the symmetry of the glass dome above and to be easily approachable and welcoming. The new location of the service area in the center of the space facilitates the experience for all guests, from individual visitors to larger groups.

Finnishness is incorporated throughout the updated interior, with classics from the great Finnish designers mixed in with modern pieces. Classic silhouettes allude to the building’s significant national romantic aesthetic. The adjacent cloakroom and conference room reflect the same thoughtful design sensibility – infusing each space with modern elements while highlighting and honoring the existing.

The main goal of the service design path was to simplify and clarify the customer experience for museum visitors. The signage was divided into four groups; principal, services, exhibition and surprising gems. The visual language is minimal and functional, and follows the museum’s overall visual concept, allowing the exhibitions and architecture to shine. Colors are used advisedly as accents.